Privacy Policy

1. Information We Collect

When you visit artnovalgallery.com, browse our canvas collections, or make a purchase, we collect necessary personal details to process your made-to-order artwork and provide a personalized shopping experience.

• Order & Customer Information: Name, billing address, shipping address, email address, phone number, and items purchased.
• Payment Details: Processed securely via our PCI-DSS Level 1 compliant payment processor, Stripe. Artnoval LLC never receives or stores your full credit card number or CVV on our servers.
• Device & Browsing Data: IP address, browser type, device specifications, time zone, referrer URLs, and interaction behavior via secure cookies.
• Communications: Any correspondence sent via our contact forms, direct support emails, or live chat.

2. How We Use Your Information

We use the information we collect strictly to perform our contract with you, fulfill legitimate commercial interests, and comply with legal requirements.

• Direct Workshop Fulfillment: Routing printing specifications and delivery addresses to our Kansas City, Missouri production facility.
• Order Communications: Sending real-time order confirmation receipts, production status updates, and courier tracking links (FedEx, UPS, USPS).
• Fraud Prevention: Screening transactions against algorithmic risk and chargeback exposure.
• Marketing & Newsletters: Delivering promotional discounts (such as our welcome promo) only with your explicit opt-in consent, which can be revoked at any time via the unsubscribe link.

3. Third-Party Disclosures & International Transfers

We do not sell, rent, or trade your personal data to data brokers or unrelated advertisers. We share information solely with trusted service partners essential for executing our e-commerce operations under strict data protection agreements: payment processors (Stripe), logistics carriers (FedEx, UPS, Canada Post, Royal Mail), and cloud hosting infrastructure. If you reside in Canada or the United Kingdom, your order information is transferred to our secure US facilities to produce and dispatch your made-to-order canvas.

4. Cookies & Tracking Technologies

We use essential cookies (for cart functionality and secure checkout session management) and performance/analytics cookies (to understand visitor traffic and page load performance). You can manage cookie preferences via our on-site cookie banner or through your browser settings.

5. Your Legal Rights (GDPR, CCPA & UK DPA)

Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, request permanent deletion of your data ("Right to be Forgotten"), opt out of marketing communications, and request a portable copy of your data. To exercise any of these rights, email privacy@artnovalgallery.com.

6. Contact & Data Protection Officer

For questions or complaints regarding this Privacy Policy, please write to: Artnoval LLC, Attn: Privacy Compliance Officer, 1801 Main Street, Suite 400, Kansas City, MO 64108, USA, or email privacy@artnovalgallery.com.